Shipping policy
Shipping
Free ground shipping on all orders within the 48 contiguous United States. We do not currently ship to Alaska, Hawaii, US territories, or outside the United States.
Processing & Delivery Time
Orders are placed with the manufacturer within one business day. Delivery typically takes 4–9 business days from the date your order ships. You will receive tracking information as soon as it ships.
How Delivery Works
Your scooter ships by FedEx Ground in a single carton. No signature is required — the driver will leave it at your door, so you do not need to be home. The carton is large and heavy enough that most people want a second pair of hands to move it inside.
If you would like to know what unboxing and setup involve before you order, call us at 201-468-0465 and we will walk you through it.
Check the Carton When It Arrives
Look the carton over before you open it — all sides, including the bottom. If you see crushing, punctures, or tears:
- Photograph the carton before opening it, from several angles.
- Open it and photograph anything that is damaged inside.
- Call us within 5 business days of delivery at 201-468-0465.
Do not discard the carton or packing material until we confirm the claim is resolved — the carrier may need to inspect it.
We will handle the claim and arrange a replacement at no cost to you.
Signing a clean delivery receipt for a damaged shipment may void the freight claim and limit what we can do for you. Take the extra minute.
Sales Tax
Sales tax is calculated at checkout where required by law.