Refund policy

Returns & Refunds

Steady Home Mobility is an authorized reseller of home mobility and accessibility equipment. Equipment ships directly from the manufacturer to your home. Please read this policy before ordering — and if anything is unclear, call us first at 201-468-0465. We would rather talk you out of the wrong product than process a return.

Damaged or Defective on Arrival

Inspect your shipment before signing for it. Check every side of every carton.

  • If you see any damage, accept the shipment — do not refuse it.
  • Write "DAMAGED" on the delivery receipt or bill of lading before you sign.
  • Photograph the damaged cartons and the product.
  • Contact us within 5 business days of delivery.

We will arrange inspection, pickup, and a replacement at no cost to you. Please note: signing a clean delivery receipt for a damaged shipment may void the freight claim, so this step matters.

Our Fit Guarantee

Fit is the thing people worry about most, so we stand behind our advice. If we told you a product would fit your vehicle, your doorway, or your storage space, and it does not, contact us within 30 days of delivery and we will arrange the return and refund your purchase price in full - at no cost to you.

This applies where our fit guidance formed the basis of your purchase — whether you received it through our fit checker, over the phone, or by email.

Change-of-Mind Returns

Because equipment is shipped directly from the manufacturer to a residential address, we are not able to accept returns for change of mind, preference, or comfort.

We know that is a real limitation, which is why we offer a free consultation before you buy. Call us and we will work through fit, capacity, storage, and travel with you before you spend anything. There is no obligation and no pressure.

Warranty

Products carry the manufacturer's warranty:

  • 12 months — frame, mechanical, and electrical components, including the motor
  • 6 months — battery, tires, fabric seat, seat back, and seat cushion

We handle warranty claims for you. Contact us, not the manufacturer, and we will manage the claim on your behalf.

Hygienic Products

Bath safety items, commodes, and mattress products cannot be returned once opened or used, except in the case of a manufacturing defect.

How to Start a Return or Claim

Call 201-468-0465 or email Dominick@steadyhomemobility.com.

All returns require authorization in advance. Returns sent without authorization will be refused.

Steady Home Mobility is operated by Superhumancy LLC D/B/A Steady Home Mobility, New Jersey.